What is the best way to reach customer service?
The best way to reach us is to give us a ring at 718.801.8361 or email us at firstname.lastname@example.org. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions or simply just to chat.
Is your website secure?
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover payments.
Does aden + anais charge sales tax?
We charge sales tax in accordance with the applicable tax law in Canada.
When will my credit card be charged?
Your credit card will not be charged until your order ships.
Can I cancel or change an order?
Once an order is placed it cannot be cancelled or changed. For any questions you can contact us at email@example.com.
How can I track my order once it has shipped?
As soon as we ship your order, we send you an email with all of your tracking information.
Does aden + anais accept returns/exchanges from the white label collection?
Unfortunately, we’re unable to accept returns or exchanges from the white label collection because it’s sold exclusively at boutiques and select specialty stores. Should you wish to return or exchange a white label item, please contact the store from which you purchased it.
Does aden + anais offer a gift wrap service?
We currently do not offer a gift wrap service.
Does aden + anais clothing tend to run large or small?
Our aden + anais clothing line tends to run a bit large. Click here to see our clothing size chart.
Which size sleeping bag is right for my child?
Click here to see our sleeping bag size chart.
What’s the best way to care for my aden + anais muslin?
Cotton muslin is a soft, breathable fabric that's ideal for your baby's delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.
The item I want is sold out. How will I know when it is back in stock?
Sign up for our newsletter to be among the first to know when out-of-stock items are available again on adenanadanais.ca.
What is the advantage of creating an account when checking out?
When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.