FAQs

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The best way to reach us is to give us a ring at 718.801.8361 or email us at customerservice@adenandanais.com. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions or simply just to chat.
Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.
We accept Visa, Mastercard, American Express and Discover payments.
We charge sales tax in accordance with the applicable tax law in Canada.
Your credit card will not be charged until your order ships.

Once an order is placed it cannot be cancelled or changed. For any questions you can contact us at customerservice@adenandanais.com.

As soon as we ship your order, we send you an email with all of your tracking information.
Unfortunately, we’re unable to accept returns or exchanges from the white label collection because it’s sold exclusively at boutiques and select specialty stores. Should you wish to return or exchange a white label item, please contact the store from which you purchased it.
We currently do not offer a gift wrap service.
Our aden + anais clothing line tends to run a bit large. Click here to see our clothing size chart.
Click here to see our sleeping bag size chart.
Cotton muslin is a soft, breathable fabric that's ideal for your baby's delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.
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When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.
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free shipping

Free ground shipping on all consumer orders over $80 in Canada.
For more information, please visit shipping + returns.