consumer
terms and conditions

introduction

We have prepared this Privacy Policy to explain how we will handle the personal information of individuals who use this website, create an account or conduct online purchases from our website.

This web site is subject to the privacy laws (statutes and regulations) of Canada and of the provinces and territories of Canada which have their own privacy laws (the “Canadian Privacy Laws”) and this Privacy Policy explains in general terms how we protect the privacy of your personal information under the privacy principals of the Canadian Privacy Laws (the “Privacy Principles”). It will apply to any personal information you provide to us, including when using this website, creating a membership account or transacting with us and personal information we obtain from third parties, as described below.

application

We respect your privacy and are committed to protecting your personal information.

When we refer to personal information we mean information or an opinion about you, for which you are, or may be reasonably identified. Examples of this information are provided in the section below.

We do not use or disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law.

collection of your personal information

From time to time, we will collect information about you such as your name, civic address, server (email) address, domain name, telephone numbers, contact details, credit card number, occupation, title, the date and time of your visit and the information downloaded concerning the matters on which you seek our services.

The personal information we collect about you may include credit information. Credit information is information about you that has a bearing on credit that has been provided to you or that you have applied for. This includes credit for personal, domestic or household purposes and credit in connection with a business. It can also cover information about you as a guarantor of a loan or as an insured party under a credit related insurance policy.

Due to the nature of the services provided by us, we will not collect sensitive information (ie details about your health, race or ethnic background, religion, trade union membership, political opinion, sexual preference or criminal record).

Personal information about you may be collected in a number of circumstances, by internet communication, as a result of other written communication, by telephone, and during a meeting at one of our locations, including when you:
create a membership or account with us;
purchase products from or otherwise transact with us;request information from us and otherwise correspond and communicate with us; and
use this website.

Where reasonable and practical we collect your personal information directly from you when you use our services or when you visit our website. However, we may also collect information about you from third parties, such as when we conduct credit searches, and searches of directorships and shareholdings, as well as from other organizations authorized by you. We may also, from time to time, communicate on a confidential basis your personal information to the following third parties: entities in order to collect unpaid amounts on an existing account, a regulatory agency or any other such agency or corporation where disclosure is permitted by law.

If you provide personal information to us about someone else (such as a partner), you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by the privacy laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should take reasonable steps to ensure that the individual(s) concerned is aware of the various matters detailed in this Privacy Policy and has provided the consent set out in this Privacy Policy in respect of how we will deal with their personal information.

When you access our website, you allow us to use a browser feature called a “cookie” so we can improve our website and offer services and Web content addressing your needs and your Internet browser preferences. A cookie is a mean for our website to identify you with each visit. Thus, it is used for the sole purpose of improving our personalized services destined to you and to know your favourite pages. You may refuse the cookies by adjusting your operating system accordingly. However, keep in mind that your refusal may restrict your access to some of our website options.

aden + anais collects information that you actively give us via this website, telephone, email and when you sign up for our newsletter.

When you place an order via www.adenandanais.com, the information you give us includes your name, shipping and billing addresses, telephone number, email and the merchandise you order. aden + anais does not receive or obtain your credit card information. When you enter your credit card details, you are directed to our credit card processing company; Charge Logic. Charge Logic collects and processes your credit card payment on behalf of aden + anais. You can visit their website for details on Charge Logic’s security measures. https://www.chargelogic.com/security

If you sign up for our newsletter, you will provide us your email address and possibly the city and state where you are located.

If at any time you decide you do not want to receive or continue to receive such information from us, you may unsubscribe by following the link at the bottom of our email communications to you, or by contacting our office on the contact details below. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request within a reasonable time.

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information.

At any time, you may refuse or withdraw your consent to collect, use and disclose your personal information by contacting our Chief Privacy Officer. However, if you withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you.

sse of your personal information


The personal information we collect about you is primarily used for the conduct of our business, including for the purpose for which the information was provided, reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Canadian Privacy Laws. . This may include using your personal information for the purpose of developing and managing our database and other administrative systems, processing your order, verifying your credit history and rating and communicating effectively with you, directly or via third party providers, with respect to:
Returns and exchange authorizations;
Order confirmation;
Sending you invoices;
Delivering the products you have purchased online;
Providing you with dispatch and tracking information with regard to your online order(s);
Providing you with pick up details and tracking information with regard to your store pick up order(s);
Sending you e-mail newsletters containing special offers and other information as detailed below;
Administering your account, including collections; and
Servicing our relationship with you.

From time to time we may use your personal information to provide you with periodic e-mail newsletters and information letting you know of our latest specials, changes to our organization, or new products or services being offered by us or any business we are associated with. By providing us with your personal information, you consent to our using your information to contact you on an ongoing basis for these purposes, including by mail, email, SMS, social media and telephone.

disclosure of personal information

We will not disclose or share your personal information with our business partners unless you give us permission.

We may, however, use or disclose your personal information to third party organizations for purposes relating to the management of your account with us. Such organizations include:
Service providers who manage the services we are able to provide you with;
Mailing providers which facilitate delivery of the products you have purchased with us;
Live help service providers;
Maintenance and repair services providers;
Market research providers ; and
Our professional advisers such as lawyers, accountants and auditors.

By providing us with your personal information, you consent to us disclosing your information to such entities without obtaining your consent on a case by case basis.

Please be assured that we require these organizations to observe strict confidentiality obligations with regard to your personal information and they are also bound to adhere to the Privacy Principles. These third party service providers are not permitted to use your personal information for their own marketing purposes.

Sometimes we are required or authorized by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court, Tribunal, tax agency or law enforcement agency in response to a request or in response to a subpoena.\

security

Other than described above, we will not use, sell or disclose your personal information without your consent. We endeavor to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date.

Our company has established procedures for the retention and the secured destruction of your personal information under its management. We keep your personal information for the sole purpose described in its Privacy Policy and we destroy or delete the personal information which is no longer required. We have robust systems and procedures in place to protect your privacy and your information is stored in secure servers. We are continually upgrading these systems and reviewing our procedures to ensure the highest standard of security is used to protect your personal information. We cannot guarantee the protection of personal information you submit to a third party via our website hyperlinks since such links are operated by independent third parties. Those hyperlinks have their own privacy policies and are not under our management. Any personal information you submit to third parties will be subject to their own privacy policies. Our company is not responsible nor liable for any third party’s management of its privacy policy.

However, notwithstanding the highest standards of care that we take with security, we cannot be held responsible for events arising from unauthorized access to your personal information. We have our head office in the United States of America and your information may be held and used by us or our business partners in the United States of America. Some of our business partners and third party service providers, including our information technology service providers are located in countries outside of Canada. For example, we may use cloud storage to store the personal information we hold about you. Although our arrangements with these parties generally include obligations for them to comply with Canadian privacy laws and our Privacy Policy, some of these countries do not have laws that provide the same level of protection as the laws of Canada.

We may, from time to time, engage third party contractors to carry out work for us. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied by us to the contractor.

access and correction

Upon written request, our company will inform you of the existence, use and disclosure to third parties of your personal information. You may also have access to your personal information, subject to certain exceptions. Upon written request, you may obtain a list of organizations or third parties to whom your personal information have been disclosed for the purposes set herein. You may also challenge the validity of the personal information we have on file and request that we rectify same. Our company will then modify, within reasonable delay, your personal information once it has verified you provided us with the correct information. Such requests should be sent in writing to the our company’s Chief Privacy Officer.

Your request should provide enough information to clearly identify you so we can inform you of the existence, use and disclosure of your personal information we have on file. Our company will study your written request within thirty (30) of its receipt. This delay may be extended for a further period of thirty (30) days if the initial study of your request hinders our company’s business operations or if it requires a professional consultation, in which cases, it would be difficult to maintain the original delay. There is no cost related to such request, save and except if it is complex.

Our company reserves the right to refuse to answer to your request within the prescribed delay in accordance with applicable privacy laws. In such cases, any refusal will be properly documented and you will be notified of your recourses. If you are not satisfied with our response to your request, you may lodge a complaint to the our company’s Chief Privacy Officer, as described in the section that follows.

how to lodge a complaint

Should you wish to lodge a complaint concerning the application of our company’s Privacy Policy, you may do so by sending a written communication to our Chief Privacy Officer (see “Contact Us” below) . The Chief Privacy Officer undertakes to investigate and answer you within forty-five (45) of receipt of your complaint. If your complaint is justified, we will make the necessary adjustments.

changes to privacy policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Our company reserve the right to change at any time its Privacy Policy and make such revised Privacy Policy and changes available on our website or through any other means of communication. Therefor we ask that you return to this webpage and read this section from time to time. Any modification to this Privacy Policy will be done in accordance with applicable privacy laws. The fact that you continue to provide us with your personal information or keep visiting our website after a modification is posted, means that you are in agreement with such modifications to our Privacy Policy.

This Privacy Policy was last reviewed in November 2015.

contact us

You can contact our Chief Privacy Officer by calling or writing as indicated below the name of our Chief Privacy Officer is available upon request. We will answer your request within thirty (30) days following its receipt.

The Chief Privacy Officer:
aden + anais
privacy@adenandanais.com or to:
aden + anais, Inc
20 Jay St, Suite 600
Brooklyn, NY 11201

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