shipping

complimentary shipping

We offer free ground shipping for orders over $80.


shipping carriers

We use FedEx and Canada Post to ship orders.

shipping times

Orders placed on a business day before 1:00 pm PST will ship out the same day. Orders placed after 1:00 pm PST will be shipped out the following business day. Orders placed over the weekend or on a holiday will be shipped the following working business day.


international shipping

We do not ship internationally from adenandanais.ca. To ship from our global warehouses located in the United States, Australia and the UK please visit our global web shop page. If you choose to ship internationally from any of our web shops, international shipping charges will be included in your order depending on the shipping method selected at checkout. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country which are not controlled or issued by aden + anais.


returns

return policy

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase.

For items purchased on adenandanais.com, we offer a full refund (with the exception of shipping expenses associated with the order) if they are returned in their original condition within 15 days of purchase.

Items not purchased on adenandanais.com, including aden by aden + anais products, can be returned for a website credit only, provided that the returned items are unused and in their original condition.

If your product has a manufacturing defect, please contact us at CustomerService@adenandanais.com or 718.801.8361. We are here to help you Monday through Friday from 9am EST to 5pm EST.


refunds

To receive your refund for an item that you wish to return that you purchased from adenandanais.com within the last 15 days follow, simply ship the item to:

aden + anais
Attn: Customer Service
20 Jay Street, Suite 600
Brooklyn, NY 11201

The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit.

Along with your returned item, please include the following information: name, address, phone number, the word “refund” and your original order number. As soon as we receive the item and confirm that it is in its original condition, we will refund the credit card used to purchase the item. Please note, it takes two business days to refund a credit card.


exchanges

To perform an exchange, simply ship the unwanted item to:

aden + anais
Attn: Customer Service
20 Jay Street, Suite 600
Brooklyn, NY 11201

The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit.

Along with your returned item, please include the following information: name, address, phone number, your original order number, and the details of the item you wish to exchange it for.

Once we receive your returned item, we will send out the desired item the same day. You will receive a confirmation email when the new item ships so you know it’s on its way.

 
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free shipping

Free ground shipping on all consumer orders over $80 in Canada.
For more information, please visit shipping + returns.