Orders placed after 12/22/2020 will not ship until beginning of next year. We will resume shipping on 1/6/2021. Additionally, due to a high volume of warehouse activity, returns may take longer to process than previously experienced. We appreciate your understanding and patience regarding this matter.
We offer free ground shipping for orders over $80.
Our shipping carriers are FedEx and Canada Post. We ship to residential and business addresses only. We do not ship to P.O. boxes, APOs/ FPOs, or Freight Forwarding Facilities.
All orders placed will be ready to ship within two business days, regardless of the shipping method. Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days. Orders will arrive in 7-10 business days.
We do not ship internationally from adenandanais.ca. To ship from our global warehouses located in the United States, Australia and the UK please visit our global web shop page. If you choose to ship internationally from any of our web shops, international shipping charges will be included in your order depending on the shipping method selected at checkout. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country which are not controlled or issued by aden + anais.
We hope you love everything you order, but in case you don’t, you may return any product purchased on adenandanais.com within 30 days from the date of shipment for a full refund. The returns must be in original packaging, unused (unworn, unwashed, unaltered). Original shipping charges and gift wrapping are non-refundable. Along with the returned item(s), include your name, email address and order number.
We do not accept returns for items not purchased on adenandanais.com. If you purchased an aden + anais product from anywhere other than adenandanais.com, please reference the return policy of the company you purchased it from.
Items not purchased on adenandanais.com, including aden by aden + anais products, can be returned for a website credit only, provided that the returned items are unused and in their original condition.
Please send all returns to the following address:
aden + anais
Customer Service - attn Returns
134 N 4th st
Brooklyn, NY 11249
Returns are processed within 1-2 business day of receipt and refunds issued to your original method of payment.
After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.